I'm not an AI expert. And I don't pretend to fully comprehend what its impact will be. However, I get the same feeling from the currently available forms of Chatbots and AI that I had in 1991 when I was first exposed to the Internet.
Maybe because I was younger (and naive), I had a more positive take on what the Internet could make possible without considering the second order costs and implications. This time, I'm equal parts excited and terrified.
As with any revolutionary technology, I think it's safe to say that we'll overestimate its value in the short-term and underestimate its value in the long-term. Perhaps I'm looking at AI the wrong way, but I see it as another potential member of an enterprise's workforce. And like the seamless expansion of available workforce participants made possible by internet technologies, you need to understand how to ensure the right actions are taken by the right resources in the right sequence to deliver sustainable value to your customers before any delegation can occur.
"In 2020, MIT Sloan Management Review and Deloitte began studying the future of the workforce and found that successful leaders are adapting their practices to support new complex and interconnected workforce ecosystems composed of not only employees but also external contributors — including contractors, professional service companies, gig workers, crowdsourced contributors, app developers, and even certain technologies."
Orchestrating these actions with precision will require a thorough understanding of all connected processes and a control framework to properly delegate and ensure quality results for customers. Otherwise, you risk generating magical results that have little bearing on the value you provide (ie. Dall-E image production using "Leonberger with a Tie and Brandy Snifter" prompt above).
Mike Tobias: Apr 18, 2024 11:04:08 AM