Robert Sutton and Huggy Rao, in their upcoming work entitled "The Friction Project," identify a phenomenon they call "addition sickness" in organizations.1
Addition sickness refers to the tendency of organizations to keep adding more tasks, processes, or structures without considering the value or necessity of these additions. This behaviour persists even though it wastes resources, burdens employees, slows down work, and drives away customers.
Here's a working hypothesis on the downside of the habit of continuing to add software solutions to your operations.
The more systems you use:
What are we missing in this hypothesis?
2. Toggle Tax